Refund Policy

Refund Policy

At Virtually Assistance, we are committed to providing exceptional virtual assistant services tailored to meet your needs. However, we understand that there may be circumstances requiring a refund. Our refund policy is designed to be transparent, fair, and comprehensive, ensuring your satisfaction and trust.

Refund Process

1. Eligibility for Refund

• Ongoing Services: Refunds are available for services that are terminated at any time, with the refund amount calculated based on the services rendered up to the termination date.
• Service Dissatisfaction: If you are dissatisfied with the service quality at any point, you may be eligible for a partial or full refund based on the specific circumstances and usage.

2. Requesting a Refund

• Contact Information: To request a refund, please contact our customer support team via email at support@virtuallyassistance.com or through our website’s contact form.
• Required Details: Provide your account details, the reason for the refund request, and any relevant documentation or information that may assist us in processing your request.
• Form Submission: Complete any required refund request forms that may be provided by our support team to facilitate the process.

3. Processing Time

• Initial Review: Once we receive your refund request, our team will review it and respond within 3 business days.
• Approval Notification: You will be notified via email once your refund request is approved.
• Refund Issuance: Approved refunds will be processed within 7 business days from the approval date. The refunded amount will be credited back to the original payment method used during the purchase.

4. Calculation of Refund Amount

• Pro-Rated Refunds: For services terminated before the completion of the agreed period, the refund amount will be calculated based on the actual services rendered up to the termination date.
• Unused Services: Any unused portion of the service will be refunded, minus any applicable fees or charges for services already provided.
• Adjustments: If any discounts, promotions, or special offers were applied, the refund amount will be adjusted accordingly to reflect the actual value of services rendered.

5. Termination of Services

• Client-Initiated Termination: You may terminate your virtual assistant services at any time by providing written notice to our customer support team.
• Company-Initiated Termination: Virtually Assistance reserves the right to terminate services if there is a breach of our terms and conditions or misuse of services. In such cases, the refund will be calculated based on services provided up to the termination date.
• Immediate Termination: In cases of fraud, abuse, or illegal activities, services will be terminated immediately without refund.

Additional Scenarios

1. Service Level Agreement (SLA) Breaches

• If Virtually Assistance fails to meet the agreed-upon Service Level Agreement (SLA) metrics, you may be eligible for a refund or credit toward future services.

2. Service Downtime

• Refunds or credits may be issued for significant service downtime or interruptions that impact the delivery of virtual assistant services.

3. Change in Service Requirements

• If there is a significant change in your service requirements that Virtually Assistance cannot accommodate, you may be eligible for a refund for the remaining portion of your contract.

4. Prepaid Services

• For services paid in advance, refunds will be calculated based on the unused portion of the service, minus any applicable fees for services already rendered.

Exceptions to Refund Policy

• Non-Refundable Services: Refunds will not be provided for services already rendered or for any fees associated with the initial setup, consultation, or administrative costs.
• Promotional Offers: Refunds may not be available for promotional offers, discounted services, or special packages, unless explicitly stated in the terms and conditions of the offer.
• Third-Party Services: Services provided by third-party vendors or partners are subject to their respective refund policies and are not covered by Virtually Assistance’s refund policy.

Contact Us

If you have any questions or need assistance with our refund policy, please do not hesitate to contact our customer support team at support@virtuallyassistance.com. We are here to help and ensure your experience with Virtually Assistance is positive and satisfactory.